To preserve your jewelry's longevity, we recommend removing it during activities involving water exposure (bathing, swimming) or intense physical movement (sports, workouts). This prevents potential damage from moisture, chemicals, and friction.

All our jewelry undergoes strict quality inspections to guarantee lasting quality. With proper care, the plating maintains its brilliance over time. Should any issues occur, contact our customer service immediately for assistance. Within the warranty period, we offer free replacements for qualifying cases. For full details, please refer to our 90-day return policy.

To preserve your jewelry's quality, store it in the provided dust bag when not in use. For added protection, keep it in a tarnish-proof jewelry box with individual compartments. Avoid exposure to humidity (use silica gel if needed) and never store with rubber products. Always remove jewelry before applying perfumes, colognes, or other chemicals.

We offer worldwide shipping with free standard delivery (9-12 business days) for orders over49.For faster delivery, DHL Express shipping (7−10 businessdays) is available for aflatrate of 39. International customers may be subject to customs fees which are not included in the order total.

Packages are typically returned due to incorrect/incomplete addresses, invalid contact information, or failed delivery attempts. We recommend verifying your shipping details during checkout. For assistance with a returned package, please contact us with your order number.

Delivery times vary based on processing and shipping. Most in-stock items ship within 24 hours, while customized pieces require 1-5 business days for production. Shipping duration depends on your selected method (standard or express).

To request order modifications, please immediately email support@prosteel.com with your order number and required changes. Requests received outside business hours will be prioritized the next business day. Note: Modifications cannot be made once production begins (typically 2 hours after order placement).

Common reasons include: incorrect card details (expiry date/CVV/billing address), reaching credit limits, or bank security checks. We recommend: 1) Verifying card information 2) Retrying after 24 hours 3) Using alternative payment methods. For persistent issues, please contact your bank or our support team with specific error codes.

We accept all major credit cards (VISA/Mastercard/AMEX), digital wallets (PayPal/Google Pay/Apple Pay). All transactions are securely processed through PCI-DSS certified systems.